Privacy policy
Effective from 1 July 2023
At Chaos, we take privacy seriously and are committed to protecting the confidentiality of your personal information. We adhere to strict privacy practices to ensure that any data you share with us is handled securely and in accordance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, transfer and disclose the personal information we collect and hold, and why we do so. It applies to all of our operations, including visitors to the Chaos Agency PTY LTD website (together and separately referred to as our “Website”). By using the Website you consent to the Privacy Policy. We do not make any representations about third-party websites that may be linked to our Website.
We have implemented practices and procedures to comply with the law, to maintain the confidentiality and security of personal information we collect and hold, and to deal with personal information in an open and transparent way.
This Privacy Policy applies to all personal information collected by Chaos Agency Pty Ltd via the website located at www.chaosagency.com.au.
What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
What information do we collect?
The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
contact details (including email addresses);
names;
occupations;
details of your visits to our site (including traffic and location information, your IP address, operating system and browser type, which pages you visit, weblogs and other communication information); and
(if you purchase through the Website) credit card details.
We do not collect all of the types of personal information listed above in relation to each person who visits our Website. In many cases, we may have only one or two pieces of information relating to any particular person.
How we collect your personal information
We may collect personal information from you whenever you input such information into the website.
We may collect information about your computer, including your IP address, operating system and browser type through the use of “cookies”, “applets” or similar devices or programs. This aggregated, de-personalised information assists us to customise your experience of our Website, and to analyse the usage of our Website.
If you contact us (for example, if you submit a request or comment to us, enter any competition, or choose to register or create an account with us), we may collect personal information you provide for that purpose or for a related purpose. We may also collect your personal information when you post material to our site or to any of our social media profiles.
From time to time, when collecting information from you, we may also ask you to “opt in” to consent to us using or disclosing your personal information other than in accordance with this Privacy Policy or any applicable law. As part of our commitment to protecting your privacy, you will also be given the opportunity to “opt out” from receiving communications from us or from third parties that send communications to you in accordance with this Privacy Policy or in accordance with any additional consent you give, and we will comply with your decision.
Purpose of collection
The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.
We may also collect your personal information from time to time for any the following purposes:
to personalise and customise your experience when using our Website (including so that our Website is presented in the most effective manner for you and for your devices);
to manage and enhance our products and services;
for network analysis, security and system administration (including providing support services to customers);
to allow you to participate in any available interactive features of our Website;
to investigate any complaints about or by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or have engaged in any unlawful activity; or
as required or permitted by any law (including Australian privacy legislation).
Your personal information may be used for the purposes for which it was submitted or collected, or for a related purpose. We may also use your personal information in connection with the general management of our Website and in connection with providing our services.
Your personal information may also be used for ensuring business continuity, maintaining business records and strategic planning and management. We may also use your personal information when complying with legal and regulatory requirements, complying with audits, defending or pursuing litigation and our other record-keeping and reporting obligations.
Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Chaos Agency PTY LTD and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Retention of information
In general, we will retain your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, after which we will take all steps that are reasonable in the circumstances to destroy or de-identify it.
Changes to this Privacy Policy
We review our Privacy Policy from time to time, to ensure it is in line with best practice and up to date with any legislative changes. Any changes to our Privacy Policy will be incorporated into a new version and made available online. Our most recent Privacy Policy will apply to our use of your personal information.
How to contact us about privacy
If you have any queries, or seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at hello@chaosagency.com.au
We will treat any complaint about a breach of privacy legislation seriously and will investigate any breach brought to our attention, including how it occurred and how best to prevent such a breach from occurring again.